Providing the information listed below is helpful - often necessary - for us to resolve your request. Some requests do not require as much detail as listed below (for instance a request like "please add me to the grad@bren.ucsb.edu" email alias), but application related issues almost always require us to have the information listed below. Providing us with as much pertinent information as possible will help us solve your request more quickly. Please also be sure to enter a short and concise statement of your problem in the Subject: line of the email to request.

Machine Name:
Location of Machine:
Type of Machine (e.g. PC, UNIX workstation, X-terminal):
Machine(UNIX) or Domain(WinNT/95) logged in to:
If UNIX, run the "arch" command to let us know
what the arcitecture of the machine is as well.
Software Package (e.g. Outlook, Excel, etc.)
Version (can usually be found under Help=>About):

Also brief description of the problem and anything else you have tried to circumvent the problem. For example:

To: request@bren.ucsb.edu
Subject: can't access old email messages in outlook
---------
Machine Name: Bojay
Location of Machine: ESM-SCF
Type of Machine: PC - Micron LXE
Software Package: Outlook
Version: Outlook97
Problem:

I started outlook on the machine "Bojay" and found that all my stored messages were missing. I am still able to send/recieve messages but I do not have access to all my stored mail. I last accessed the machine "atlantia" on 1/1/99, and my stored messages were avialable.

Other things I tried:

I also logged onto the machines "cassiopia" and "baltar" and I experience the same problems.